Jeffrey Humble

The Most Important Step to Understanding Your Customer

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Jeffrey Humble

Jeffrey Humble is the head of design at CareerFoundry, an online education company here in Berlin. He specializes in enterprise-level software products with a focus on customers.

The Most Important Step to Understanding Your Customer

In this workshop, you'll work through a valuable empathy exercise that puts you right in the shoes of your customer. You'll leave the session well-prepared to repeat the exercise with your teams internally and validate the results with your customers. Finally, you'll learn how to use this exercise as the first building block of your User Journey Map.



Who can benefit from this workshop?

UX Researchers, Product Designers, Team Leads, and Customer Experience roles will find this workshop the most useful.

Topics for this workshop:

User Journey, Customer Experience, and Empathy Building