Claire Rowland

Independent UX Consultant


Claire is an independent UX and product consultant specializing in IoT/connected products and the lead author of Designing Connected Products for O’Reilly. She has a particular interest in taking connected products from an early adopter user base to the mass market, and technologies that support mundane, everyday activities. Before becoming independent, she worked on energy management and home automation products as the service design manager for, a connected home platform provider.


When we talk about design for connected products, we often focus on the visible parts of the system: the hardware, and the control apps. But designing these parts separately won’t result in a great experience: designers need to create a coherent UX for the whole system. In the talk, Claire introduced the challenges of designing user experiences for systems of networked things and considered not just usability but interusability.