Michael Steingress

How to Create & Evaluate A Journey Map

BOOST YOUR DESIGN SKILLS TO UPPER LEVELS WITH UXALIVE

Michael Steingress

Michael is More than Metric's business developer and is constantly looking for free spots for journey maps on his company's office walls. He regularly gives talks and workshops on service design and journey mapping and also doesn't spare the younger generation on this topic when he's teaching at universities in France and Austria.

How to Create & Evaluate A Journey Map

In this course we'll talk about Personas, Journey Maps and Stakeholder Maps and how to use them best in order to create a seamless customer journey. We'll focus on different aspects of customer journey mapping, its role in the context of customer centric design and will have some advanced insights on how to create, test and evaluate journey maps. And of course, we'll try everything hand-on right away.